“After two years of agencies that kept letting us down, I didn't believe reliable care was possible anymore. Within a month I realized I hadn't checked my phone during a work meeting. That hadn't happened in years.”
Dedicated Care
That Feels Like
Family
One accountable, genuinely present caregiver - matched with your parent, there every time. Not a roster. Not a revolving door of strangers.
About Us
Genuine presence should be the right of every family needing dedicated care
Affinity Hands was founded on one principle: families dealing with the stress of aging parents deserve more than rotating strangers and hollow promises. We focus exclusively on building one real, accountable relationship between your parent and their caregiver.
Serving Metro Vancouver, we provide a new category of care - the Dedicated Care Partnership. One carefully matched, consistently present caregiver who genuinely knows your parent.
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Our Approach
What makes Affinity Hands different
Every agency promises consistency and reliability. What they deliver is rotating strangers and world-class apologies. The problem was never your choices - it was the model.
Traditional Agencies
Affinity Hands
Your Caregiver
Rotating strangers who never learn your parent’s name
One dedicated caregiver who genuinely knows your parent
Reliability
No-shows and last-minute cancellations
Same face, every visit, no exceptions
Accountability
World-class apologies, nothing ever changes
A named care lead personally accountable to your family
Your Role
You become the unpaid coordinator of a broken system
You get to be a daughter or son again, not a coordinator
Your Caregiver
Rotating strangers who never learn your parent’s name
One dedicated caregiver who genuinely knows your parent
Reliability
No-shows and last-minute cancellations
Same face, every visit, no exceptions
Accountability
World-class apologies, nothing ever changes
A named care lead personally accountable to your family
Your Role
You become the unpaid coordinator of a broken system
You get to be a daughter or son again, not a coordinator
0
One dedicated caregiver matched to your family - not a rotation
0
No-shows guaranteed - the same face, every single visit
0hr
Response time from first call to care plan conversation
0%
Of families say they finally feel peace of mind
How It Works
One relationship, built with intention
Handpicked caregivers, chosen for warmth and genuine fit - so your parent can live safely, comfortably, and with dignity at home.
We learn who your parent is
Routines, personality, cultural background, language - a real conversation before we match anyone.
Learn moreOne caregiver, matched for fit
Skills, personality, language, values - matched with intention. Never rotated out for the agency's convenience.
Learn moreReal accountability
A named care lead personally responsible. Not managing fifty families - genuinely across the details of yours.
Learn morePeace of mind at home
Daily visit notes, medication tracking, and the knowledge that someone who truly knows your parent is there.
Learn moreWhat We Provide
Tailor your parent's care with Affinity Hands
Real solutions in place where you can see your care relationship grow - not a different stranger every morning.
Care Journal
Keep track of your parent's daily care, health updates, and activities all in one place. Your caregiver's notes, always accessible.
Caregiver Matching
We carefully consider personality, values, cultural background, and skill set to find the right caregiver - not just whoever is available.
Care Plan
Care plans tailored to your parent's needs and updated as their needs change. Thoughtful, detailed, and built around comfort, dignity, and consistent care.
Direct Communication
A named care lead who picks up the phone when you call. No phone trees, no callbacks that never come, no being passed between departments.
Flexible Scheduling
From a few hours a week to full-time live-in care. Your schedule, your terms — adjusted as your parent's needs evolve.
Daily Visit Notes
Detailed notes after every visit so you always know how your parent is doing — no more wondering or calling to check in.
Licensed & Insured
Full WorkSafeBC coverage
Background Checked
Criminal record & reference verified
First Aid Certified
All caregivers certified
5-Star Rated
By every family we serve
What Families Say
The feeling of finally
being able to exhale.
“My father has dementia. He was frightened by new faces every visit. His caregiver from Affinity Hands has been with him for seven months now. He calls her by name. That means more to me than anything.”
“I used to track every missed visit in a spreadsheet so I'd have documentation when I complained. I haven't opened that spreadsheet in four months. I didn't even notice I'd stopped.”
Testimonials represent real experiences. Names changed for privacy.
Metro Vancouver
Finding the right care for your family
We're accepting a small number of new families across Metro Vancouver. The conversation starts with listening - no sales pitch, no commitment required.
Begin the Conversation8+
Communities across Metro Vancouver
1
Dedicated caregiver per family, always
Careers
Care is only as good as the person delivering it
We're looking for dedicated caregivers who want to build one real relationship — not manage a rotating schedule. If that sounds like you, we'd love to talk.
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FAQ
Frequently Asked Questions
How is Affinity Hands different from a traditional home care agency?
Traditional agencies assign caregivers based on who is available. You get rotating strangers, inconsistent care, and constant re-explaining. Affinity Hands matches one dedicated caregiver to your family - someone chosen for genuine fit with your parent's personality, culture, language, and needs. That relationship is protected, not rotated out for scheduling convenience.
What areas in Metro Vancouver do you serve?
We serve families across Metro Vancouver including Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Coquitlam, Port Moody, and New Westminster. We intentionally limit the number of families we work with to ensure genuine, accountable care.
How does the caregiver matching process work?
It starts with a real conversation. We learn who your parent is - their routines, personality, cultural background, language, and what a good day looks like. Then we carefully select one caregiver whose skills, personality, and values are genuinely right for your parent. No algorithm. No last-minute substitutions.
What happens if my parent's caregiver is unavailable?
Life happens - a caregiver may occasionally need time off. When it does, we communicate with you in advance, never last-minute. We have a carefully prepared backup who has been introduced to your parent and knows their routines. But these are rare exceptions, not the norm. Your dedicated caregiver is there, consistently.
What types of care do you provide?
We provide personal care, companion care, and comprehensive home support. This includes assistance with daily routines, medication management, mobility support, meal preparation, light housekeeping, and meaningful companionship. Care plans are tailored to your parent's specific needs and updated as those needs change.
Metro Vancouver - Limited Availability
Your parent deserves
someone who truly
knows them.
We're accepting a small number of new families in Metro Vancouver. The conversation starts with listening - no sales pitch, no commitment required.
We reply within one business day